Programmatic Media Buying 101: Digital Marketing Data Sources, How to Apply Them?

The rise of digital advertising has given marketers fuel to reach their ultimate marketing goal: connect the actions of users into a meaningful whole. When marketers know a lot about their consumers, advertising is personally relevant and more effective. Personalization of brand experiences is a powerful way to drive conversion – and in digital advertising, personalization is driven by data.

Pre-digital direct marketers relied on research of public records of births, marriages, and property deeds. They bought mailing lists from catalog companies to reach out to potential customers. Audience segmentation and tracking purchase intent are not new strategies, but digital data collection has significantly increased their impact. And online consumers leave a digital data trail behind wherever they go.

The Digital Data Trail

Now that there is much more data available for marketers to use, behavioral targeting has become a much more popular tactic for media buying. Most digital advertising still relies on at least some information about individual attributes — like gender, geo-location, and age. But programmatic buyers and also have the ability to collect data related to online behaviors.

While a lot of privacy-conscious consumers delete cookies or use the “limit ad tracking” features on mobile devices, advertisers aren’t interested in personally sensitive information – like cheating on taxes or a romantic partner. They are more interested in behavioral data signals that indicates whether consumers are in the market for a car, house, or coffee maker.
Social media sites or other login-based services have access to personal identifiable information (PII), but tying it to other data points would drive away customers. The ongoing stream of “shares”, “tweets”, “likes” — or other “reactions” — is revealing enough info to be worth a lot to advertisers – even without names and emails addresses.

Online activity allows data providers to identify specific audience segments, These segments can be defined by variables like (1) geolocation, (2) device type, (3) marital status, (4) income level, (5) profession, (6) shopping habits, (7) travel plans and a variety of other factors. These valuable segments can be sold to the highest bidder wanting to reach segments as specific as men in trouble or burdened by debt: small-town singles.

There are many players in the data game – and some play multiple roles. 

  • Brands collect information about their customers, such as email addresses and purchase history, which is helpful when tailoring their experience through product recommendations or incentive offers. 
  • Publishers sell data about readers who visit their site, which is valuable to advertisers purchasing ad space on their site – but can also be used to track their site visitors in other places online.
  • Other data collectors who may sell data may not be thought of as “ad industry” types at all, such as:

1. Political campaign groups often rent out their lists to firms as a fundraising strategy

2. Credit-card companies issued directly or through banks sell anonymized data to advertising companies – in cases where cards are issued directly, customers can be cookie’d whenever they login then go elsewhere online.

3. Online auctions offer a huge amount of user info, again anonymized, but revealing.

4. Any company, site or service that requires a login can collect data. For example, social media sites garner huge amounts of data as users “like” “tweet” and “share” about their interests.

How Companies Collect & Use Data?

The data game players are defined by how they collect and use data – either as first-party or third-party.
First-party data is any information that’s collected by a company that has a direct relationship with the consumer. First party data tends to be considered as more valuable because it usually is more accurate and is free for the advertiser.

  • If we take the fictional example of Heart and Sole shoes, they would like collect data about customers’ style preferences and shoe size through the user’s’ purchase history.
  • If we look at a fictional online publisher, say Knitting News Weekly, they may associate an ID to anonymously track the articles that their visitors read and share
  • Another fictional example, like Gloria’s Games App might use an API to gather data themselves, for example, the most common geographic locations where the mobile app is used.

Some apps also use external SDKs — or a software development kits — from a technology provider that will track user data. In this scenario, the technology provider is a 3rd party data collector. And third party data is any data collected by platforms or services that do not have a direct relationship with the consumer. These service providers obtain data in many different ways, such as:

  • Paying a publisher to collect data about their visitors.
  • Or piecing together behavioral or interest profiles and audience segments to be sold to advertisers.

Let’s not forget the new comer to the data party – 2nd party data, which is essentially first-party data that you are getting directly from the source. Buyers and sellers can arrange a deal in which the first-source party offers specific data points, audiences, or hierarchies to the buyer. The sharing of high-quality, first-party data gives marketers access to many hard-to-find audiences they may not have been able to reach.
Whether first-party or third-party, data is often housed and managed for programmatic buyers by a Data Management Platform – or DMP. DMP’s give marketers — and sellers of data — a centralized way to:

  • Create target audiences, based on a combination of in-depth first-party and third-party audience data;
  • Accurately target these audiences across third-party ad networks and exchanges,
  • And measure performance with accuracy.

Summary

  • Marketing based on consumer data has always been around; digital has just made it more powerful.
  • Personally Identifiable data isn’t critical; marketers can get a lot of value from behavioral and interest-based data.
  • First party data is often considered most accurate and more valuable.
  • DMPs help marketers collect and manage and organize consumer data so that they can use the insights to activate a marketing or a programmatic media buying strategy.

Johnston & Murphy Combine MarTech And AdTech  To Improve The Customer Journey

Leveraging CRM and Programmatic, Customer Portfolios and Digilant Set Precedent, Enrich Customer Experience

BOSTON, MA, September 14, 2017 Customer Portfolios, a leader in lifecycle marketing and customer analytics, and Digilant, a global provider of programmatic ad buying solutions and services, have partnered to innovate the digital experience by combining AdTech and MarTech to track behavior and revenue impact for each interaction.

For the first time, AdTech and MarTech are converging to leverage a brand’s rich and often underutilized CRM data to influence their customer’s advertising journey in real-time and while maximizing digital advertising spend. By connecting Digilant’s programmatic buying expertise with Perfect Pixel, Customer Portfolios’ proprietary data collector, and CRM intelligence, brands receive a 360-degree view of their customers to improve marketing effectiveness.

“Our programmatic solutions are strengthened by leveraging behavioral data like website engagement,”  said Adam Cahill, President, Digilant US. “When combining third or second party data sets with first party CRM data, advertisers can activate their marketing in a proprietary way, allowing us to more efficiently locate the next customer.”

Programmatic CRM + Perfect Pixel: Together in Action

Footwear and apparel brand Johnston & Murphy wanted to capture online customer activity to better assess the influence that their various media efforts were having on purchase behavior.  Coupling this data with their existing CRM profile would allow the retailer to prioritize their marketing investments and provide a complete view of customer activity to inform advertising content.

“For too long, marketers have relied on channel partners to execute campaigns, blindly trusting these partners without complete visibility of their data,” said Augie MacCurrach, CEO and co-founder of Customer Portfolios. “Perfect Pixel empowers brands to control all of their data —and ultimately leverage it to increase their customer’s lifetime value.”

To achieve this, Johnston & Murphy combined the intelligence collected by Perfect Pixel with Digilant’s tracking cookie to close the loop across channels and create a personalized customer journey. Customer Portfolios then leveraged their Smart Cookie to deliver the CRM profiles, enhanced by Perfect Pixel, to Digilant’s tracking cookie. This provided Johnston & Murphy a complete view of all online and offline customer activity, letting Digilant activate this customer intelligence through programmatic media channels.

“This partnership allows J&M to take the holistic view of our customers and put it into action across our digital efforts, helping us be more efficient and effective with our media spend.” said Heather Marsh, Vice President of Commerce, Johnston & Murphy (Genesco). “Our time and money is focused on delivering what our customers want; through the work of partners like Digilant and Customer Portfolios, we’re excited to be able to quantify the impact of our efforts through in-store sales.”

With the powerful Customer Portfolios CRM Profile — enhanced by Perfect Pixel — providing the intelligence for personalized content, Johnston & Murphy is now able to deliver digital messaging at a 1:1 level and complement all of their other marketing efforts. The partnership has led to a lift in sales for the audience exposed to media through Programmatic CRM. Moreover, Johnston & Murphy is able to attribute twice the amount of sales to these initiatives by including offline matchback delivered from Perfect Pixel.

Together, Customer Portfolios and Digilant were named a finalist for The Drum’s Digital Trading Awards category of Most Effective Programmatic Partnership. To learn more about the partnership, click here.

About Customer Portfolios
Customer Portfolios is a marketing technology leader that empowers its global clients to maximize the value of each customer. The company leverages advanced analytics and strategic best practices to uncover actionable insights and opportunities within the customer journey. The Workbench, CP’s marketing automation platform, then delivers targeted and measurable Lifecycle Marketing communications to drive incremental revenue. The Customer Portfolios team of analytical and marketing experts help companies like Johnston and Murphy, Vera Bradley, Journeys, HarborOne, Subway, Teleflora, Frye, and Tourneau consistently drive revenue growth and increase customer lifetime value. For more information, visit www.customerportfolios.com, read our blog and follow us on Twitter and LinkedIn.

About Digilant
Digilant offers programmatic buying solutions and services designed for independent agencies and brands that are increasing their programmatic spending. Using data science to unlock ‘new’ automated buying strategies, Digilant enables brands to uncover proprietary and complex audience data that gives them the actionable intelligence they need to compete across every important media channel.
Digilant is an ispDigital Group Company.  For more information, visit us at www.digilant.com, read our blog or follow us on Twitter @Digilant_US.
 
Media Contacts:
Customer Portfolios
James McNulty
jmcnulty@standpoint-pr.com
508-281-2024

Digilant
Karen Moked
Karen.moked@digilant.com
Tel: 844-344-4526 EXT. 754

Programmatic CRM + Perfect Pixel: Together in Action

Footwear and apparel brand Johnston & Murphy wanted to capture online customer activity to better assess the influence that their various media efforts were having on purchase behavior.  Coupling this data with their existing CRM profile would allow the retailer to prioritize their marketing and programmatic media buying investments and provide a complete view of customer activity to inform advertising content.


Download the full Case Study Here.

To achieve this, Johnston & Murphy combined the intelligence collected by Perfect Pixel with Digilant’s tracking cookie to close the loop across channels and create a personalized customer journey. Customer Portfolios then leveraged their Smart Cookie to deliver the CRM profiles, enhanced by Perfect Pixel, to Digilant’s tracking cookie. This provided Johnston & Murphy a complete view of all online and offline customer activity, letting Digilant activate this customer intelligence through programmatic media buying channels.

“This partnership allows J&M to take the holistic view of our customers and put it into action across our digital efforts, helping us be more efficient and effective with our media spend.” said Heather Marsh, Vice President of Commerce, Johnston & Murphy (Genesco).
“Our time and money is focused on delivering what our customers want; through the work of partners like Digilant and Customer Portfolios, we’re excited to be able to quantify the impact of our efforts through in-store sales.”

With the powerful Customer Portfolios CRM Profile — enhanced by Perfect Pixel — providing the intelligence for personalized content, Johnston & Murphy is now able to deliver digital messaging at a 1:1 level and complement all of their other marketing efforts. The partnership has led to a lift in sales for the audience exposed to media through Programmatic CRM. Moreover, Johnston & Murphy is able to attribute twice the amount of sales to these initiatives by including offline matchback delivered from Perfect Pixel.

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