Benefits of Partnering with an Online Digital Marketing Agency

The pressure is mounting in online digital advertising to make ad dollars go further and for stakeholders to have a greater understanding of emerging channels, platforms, and privacy regulations.

A quick scan of the news will reveal that more and more brands are moving their marketing and digital advertising to online digital marketing agencies. Agencies are better positioned to have greater institutional knowledge and the deep-seated experience required for driving efficiency and results. 

The ultimate goals of transitioning from in-house managed digital advertising to an online digital marketing agency are for brands to extend their internal team and access expertise, tools, preferred pricing, and exclusive partnerships. Below I’ve outlined these benefits and then some.

Get Access to Talent

Over the past decade, the digital marketing industry’s fast growth has made high-quality talent sparse and has made hiring incredibly difficult for companies of all types and sizes. This is especially true to brands. When you partner with an agency, you get access to talent that spans operations, planning, innovation, strategy, and more. Whenever and wherever you need it, your agency’s mission is to be your eyes and ears, your imaginative thinker, your strategist, and your team player. A good online digital marketing agency will understand your end goal and will consider your success to be their success. 

Share Accountability With A Third Party

Accountability ensures that you are in lock-step with your agency team. You can contact your strategist to discuss performance or ideate on changes to ongoing campaigns. It means that you can trust and rely on your agency partner to know about the right tactics and use them. 

You’ve got someone accountable for your digital marketing strategy and the numbers behind it on the accountability side. If you’re missing the mark on reaching your target audience or seeing a jump on your cost-per-lead, your agency partner is responsible for diving into what’s happening and why. 

Keep On Top Of Changes In The Industry

Attempting to keep up with marketing changes, especially as it relates to emerging channels, privacy regulations, and the deprecation of third-party cookies can feel like an endless game of catch-up. Right when you think you’ve caught up, you’ve already fallen behind. A smart marketing agency will have a front-row seat to industry innovation and consumer trends that will shape your marketing strategy. To help you and your team maintain a strong pulse on your industry and the marketing industry at large, you can expect to receive regular communications and attend regular calls and presentations from your agency team. 

Gain Institutional Knowledge 

One of the most often ignored benefits of working with an online digital marketing agency is the access to veteran specialists working behind the scenes and institutional knowledge. External partners see more scenarios across more brands and industries and pass these insights on to clients through recommendations and strategy.

Get Access to Expensive Tools and Platforms

There are some incredible tools available to help digital marketers gain valuable insights about consumers, website activity, and paid marketing activities. The bad news is, they often come with a hefty price tag. 

From social listening and social media management tools to marketing measurement, it’s a safe bet that if there is a marketing initiative your team is working on, there is a tool that needs to execute that initiative.

Digital marketing agencies often have dedicated budgets for technology stacks that include the best tools for managing marketing programs on behalf of clients. In some instances, you will get direct access to an agency’s technology stacks. In some other cases, you may get limited, read-only access. But across the board, you can expect to see the output of your agency’s extensive technology stack in the form of performance, insights, and efficiency with marketing spend. 

Get Savings On Costs and Better Pricing

The cost to hire a marketing team with specialized skills can be incredibly high, especially if you make a poor hire or quickly need additional skill sets. A smart digital marketing agency has a team of specialists in-house who will be staffed on your account by how many hours weekly you need their resources. In this case, you are only paying for what you need vs. staffing a full-time team. Additionally, online digital marketing agencies often have pre-negotiated rates with media buying platforms and data partners. With an agency, you get access to platforms and partnerships that have a high barrier to entry and get access at a cost that saves you money on marketing campaign execution. 

Should I hire an online digital marketing agency? Or do it all in-house?

You may be asking yourself these questions. If so, it’s important to review the benefits and drawbacks of an outside partner and to look at potential partners through the lens of what’s most important to you, your team, and your business. Marketing agencies do more than create banner ads or write strategy; they work hard behind the scenes to make sure your products, ideas, and services are at the top of consumer’s minds and search queries because they know what consumers are looking for. 

Digilant has proven digital marketing agency expertise and an experienced team ready to meet your needs if you seek an outside partner. We help marketers realize digital marketing’s full potential with access to teams, tools, insights, and unmatched performance. 

Ready to learn more about Digilant’s agency services and experience? Contact us today!

 

 

Working with a Full Service Digital Marketing Agency: Pro’s and Con’s

You are ready to amp up your digital marketing strategy, but now you have to choose a team. What are the pros and cons to hiring a full service digital marketing agency? Finding the right team depends on what you are looking for when outsourcing your digital marketing.

Here are some things you will want to watch out for.

The Cons of Hiring a Full Service Digital Marketing Agency

An agency can offer an entire range of marketing support, from strategy to implementation and reporting. Here are some potential disadvantages you may face when working with a full service digital marketing agency.

Navigating the Learning Curve

The agency may not be able to nail down your voice on the first attempt or they might not be completely aligned with your vision. All clients and companies are very different in their preferences and approach. In order to have a great relationship with your agency, you may have to do a bit of back and forth at first.

Be prepared for a period of onboarding and don’t just assume an agency will automatically know what you want. The best relationships are usually developed over time. A great full service digital marketing agency is going to start pinpointing what you need as a company and be able to form a better fit over time.

Understanding Communication Requirements

Part of the relationship building with an agency is going to require great communication on both ends. You will have to communicate what you need or want to achieve. The agency will have to communicate what they are doing, what trends they see happening and how things are playing out.

This may require a little more work than clients expect when looking to outsource marketing. If you want a truly robust digital marketing strategy in place, you will need to be involved with okaying decisions and providing feedback.

Finding Professionals You Trust

When you entrust part or all of your marketing to a company, you have to be able to trust them to do it well. Sometimes businesses try to save money by hiring a sole specialist or low-cost marketing expert. You often get what you pay for. You need to choose professionals who won’t harm your brand image or set you back in both time and money with a failed strategy.

And, in some cases, the professionals you meet at the agency during the consultation aren’t the ones you will really work with on a regular basis. It can be a huge hassle if you choose the wrong agency and have to start over later.

Choosing a top digital marketing agency with professionals you trust is a key part of this process. Make sure you are meeting the rep who will really handle your account and you know who you will be working with if that contact is out sick or leaves the company.

Finding the Right Size

People who say size don’t matter aren’t being honest. One size definitely does not fit all. Too big and you could be ignored with a sluggish company that isn’t responsive when you need to make a sudden pivot. Too small and there could be gaps in skill sets with professionals trying to wear too many hats.

You want to find an agency that will focus on your business, but you also need to find a team of skilled professionals who are able to do all aspects of your marketing exceedingly well.

Lacking Industry Knowledge

A great agency may lack key knowledge in your respective industry. This might mean they struggle with the lingo and miss key details about what you do because they don’t understand the importance. It might mean they have a hard time creating messaging that appeals to your target customers.

You can search for an agency that clearly has experience in your industry and understands important things, like compliance. You can also find a great marketing agency that will throw itself into learning your industry and understanding your needs. This could require some training, but it also might mean they bring fewer assumptions to the table.

The Pros to Hiring a Full Service Digital Marketing Agency

There are a lot of benefits to hiring an agency that can handle all aspects of your marketing plan. Here are the benefits you can take advantage of with the right agency at your side.

One Touchpoint

There is a huge disadvantage if you are trying to work with multiple professionals and wrangle them all together to fit into a cohesive marketing strategy. If you don’t have an in-house team, you are going to end up with a rag-tag bunch of contracted employees and need someone to pull the different pieces together. With a full service digital marketing agency, you can have a sole touchpoint who does all that wrangling and organizing for you.

Multiple Pros

The full service digital marketing agency is able to take the work off your plate and provide an expert approach that should provide more effective results. You get multiple professionals who are skilled at various parts of marketing under one roof.

A full service digital marketing agency is going to offer media strategy, execution across search, social, and programmatic, creative development and many other services from professionals who are well-versed in their respective areas. Because they are professionals in these areas, they should be more knowledgeable and effective than you would be if you did the marketing yourself.

Cost-Effective

You get the power of a team without paying the individual salaries to have one in-house. You will end up paying more than if you did it yourself, but you will save a lot of time with professionals who are going to have a bigger impact on your audience. Not only will you save on a team, but your ROI should be high with the right full service digital marketing agency.

Choosing the Right Digital Marketing Agency

There are potential pitfalls and benefits in any choice you consider. The Digilant team has experience working with a variety of industries helping them improve their marketing with our one-stop, full service agency. Contact us today and let’s talk about what our team could do for you.

Popular Omnichannel Marketing Solutions for Businesses of All Sizes

Marketers of all sizes need to recognize the digital tools they have on hand and know how to use them to attract today’s shoppers. So let’s take a look at what’s involved in setting up and operating effective omnichannel marketing solutions.

The natural place to start is by defining what an omnichannel actually is (and isn’t).

An omnichannel marketing strategy refers to a strategy by which the sales process, from awareness to action, and beyond, is seamless to your customers across mostly digital media channels. All roads (easily) lead to that first sale and then repeat business. The customer never breaks a sweat.

That’s the basics. Now let’s take a deeper look.

It’s NOT Multichannel Marketing

By name, omnichannel sounds like a fancy new way of saying multichannel marketing, doesn’t it? Well, it’s not.

In the old, pre-Internet sales and marketing days (you remember those…some of you) advertising campaigns were all about exploiting multichannel strategies. If you had the budget, you ran coordinated ad campaigns with maybe print ads, TV spots, billboards, and radio commercials.

You’ve evolved, and now your marketing mix includes ads and related messaging across social media, email lists, and various web destination. Basically, it’s the same thing you used to do, except the strategy is mostly conducted on digital platforms. And an omnichannel marketing strategy is basically the same thing.

Not exactly.

You might have found all kinds of digital real estate to post your messaging, but none of them work together. You’re expecting your customers to become aware of what you have to offer and figure out that they need it and how to get it.

Eventually, they might. But you haven’t made it easy for them.

Establishing omnichannel marketing solutions is all about connecting all of those unique channels and turning them into an easy-to-follow digital path that starts with the customer and ends with easy completion of the sales transaction. Then it puts the customer right back on that same path, eager to repeat the sale tomorrow or next month or five years from now, depending on what you’re selling.

Now let’s look at just some of the tools you might use to get and keep them on that path.

Capture Their Interest

How you do this is going to depend on what you’re selling and what you’ve found that works in the past. If you’re not doing it already, all of your marketing approaches should result in your team capturing your customers’ digital contact information.

This is, of course, easier to do if you’ve already gotten them into your physical or virtual space. Whether they’re at the ‘interest’ stage of the sales funnel or they’ve taken action, they’re quite possibly motivated to share this information with you, and perhaps even interact with whatever messaging you send their way (as long as you don’t bug the hell out of them).

You might also get contact information by establishing accounts on Facebook, Instagram, LinkedIn, or whatever social media makes sense to add to your audience. However you constantly build your customer and prospect database, you’re now ready to start drawing them in.

Be as Mobile as Your Customers

It’s likely that your most effective omnichannel marketing solution is in your customers’ hands right now. Or in their purses, pockets, or backpacks. It’s their smartphones, of course.

That means it’s critical that your website is optimized for mobile. And that whatever messages you put into cyberspace, they can land in your customers’ phones when they’re at home, at work, in bed, or in your store (or your competitor’s).

Depending on your product or service mix, your company might get a sale, or a missed sales opportunity, from your customers’ phones at any time of the day or night. Or a reservation placed or service call made. Today, almost all omnichannel marketing solutions runs through your customers’ phones.

Give ‘Em a Place to Land

What do you want them to do? Where and how do you want them to do it? This involves some careful thought.

Sometimes it’s easy. You want your customers to go to your website, look at a menu, order a pizza and decide carryout or pickup. But if you own a luxury car dealership, it’s not easy. You want them to take time out of their day to show up at a scheduled time and take a test drive. Or, if you just sold them a car a year ago you want to see how it’s running, schedule routine maintenance and just generally stay in their heads.

These are two very different approaches, and both might be very different from how you interact with your own customers. Once you’ve figured it out, you can create a landing page (or pages) that encourages your customers to take that next step. To move one more block or so on your path to a sale.

Become the Authority

People want to deal with experts. They’ll order carryout from a restaurant they feel will give them a good meal. They’ll get their cars serviced at garages where they think the mechanics know what they’re doing. They’ll market their homes with real estate agents they think can get them the best return on their most precious investment.

One way of attracting awareness and interest for your offering is to demonstrate your expertise in your field, whether it’s in pizza, car repair, or home sales. It’s not hard to showcase that expertise today. Write a blog. Host a podcast. Both can be done very affordably, even if you can’t write or know anything about podcast technology. Once again, trust the experts.

Establishing expertise in your field is a full-time job. But your blog, podcast, or other communications strategies are more omnichannel marketing tools. Remember those email and text contacts you’ve worked so hard to collect? Use them to tell your customers and prospects that you’ve got this new channel. You’re not trying to sell them anything (at least not directly), so what do they have to lose?

Your podcast or blog really isn’t a thirty-minute ad or a thousand words of sales copy. It’s solid and useful information. You’re going to tell your customers how to rebuild their carburetor. How to tell when their furnaces are about to crash and keep that from happening. How to make vegan soups that are just as yummy as the ones you sell in your restaurant.

Why you might ask yourself, do you give your customers information that might stop them from scheduling an appointment in your service garage? Keep them from calling your people for an HVAC checkup or reserving a table at your restaurant?

Because you’re telling the truth. You’re demonstrating your expertise. You’re sharing comprehensive and useful information And really, when it comes down to it, how many of your fans are actually going to rebuild their carburetors on their own? Some might, but they’ll order parts through your garage. Or call for a tow truck and repairs when the do-it-yourself approach doesn’t quite pan out.

Apps Make Sense…if They Make Sense

Sherwin Williams has an app that lets you use your phone to take pictures of your room and then “paint” it with a Pantone shade that’s only available at your local Sherwin Williams paint store.

Your bank has an app that lets you take a photo of the check you received, and then electronically deposit it into your account with your phone. Restaurant chains have apps from which you can read menus, place orders, and schedule deliveries without leaving your couch.

In each of these cases, the app provides a valuable service. And in each case, the only logical outcome of app use is to buy from the sponsor. You don’t go pull up a Chipotle menu unless you’re hungry and eager to place an order. What would you do with your bank’s app except for deposit checks and stay loyal? And sure, we suppose you could find the perfect Sherwin Williams Pantone color and then go to another paint store and see how close you can match it…but why?

Now for the downside of apps: they use prime phone real estate. Downloading takes time. Too many can slow your phone. So ask yourself whether you have something of value to provide your customers via the app. If you do, it’s an excellent way of making your customers’ lives easier, thereby capturing their loyalty and virtually guaranteeing repeat business. If not, they’re a waste of time.

So apps make sense if they make sense.

Be Your Customer

We’ve given you a few examples of what you might do to establish effective omnichannel marketing solutions for some targeted audiences. But every business, every product or service offering, is different. To know what will work for your audience, you must totally put yourself in the minds of your customers or clients.

How are they likely to be captured and what will make them want to interact with your company? What’s the proper sales path to get them from awareness to action? Maybe you start with a text message with a link to a landing page offering a test drive. Or it’s an email with a link to an Amazon catalog and the promise of a 20 percent discount on your first order. Whatever the route is, it will be unique to your company.

Let’s Build Omnichannel Marketing Solutions That Work For You

At Digilant, it’s our job to think like our clients and their clients or customers. Then we’ll help you custom-build omnichannel marketing solutions that uniquely work for your company and your target audience.

Our team of biddable media experts is eager to create a custom omnichannel marketing solution that works for your business. Let’s talk.

Omnichannel Attribution: Guide to Campaign Measurement

Today’s consumer is bombarded with advertising messages from both traditional and digital media channels. The journey they are taking from their initial search for a solution to making a purchase is becoming more complex. According to digital marketing experts, 80 percent of consumers either start searching online and eventually make a purchase offline or start searching offline and purchase through online channels. Consequently, effective omnichannel engagement strategies are crucial to customer retention. Organizations that employ these strategies retain 89 percent of customers, while companies that do not only retain 33 percent.

Yet, with an omnichannel strategy, it’s more difficult for marketing managers and executives to determine which channel or advertising piece produced customer conversions. With all of the types of media and advertising customers see before they make a purchase, more than one channel has an influence. An omnichannel attribution model can help managers determine which advertising contributed to converting customers. Effective models can return data that reveals insights by campaigns, customer segments, and degrees of influence. However, an effective model will look different for each company and scenario. Here’s some tips on how to determine the best approach.

Factors to Consider

When designing an omnichannel attribution model, there are several questions you’ll need to ask and factors to keep in mind. The most important is the size of the organization. For instance, small companies may not always focus on more than one channel. Some campaigns or customer segments may be targeted with one media channel, while others are targeted with a larger scope. Medium to large companies, on the other hand, typically have the budgets to consistently use an omnichannel focus.

Small Organizations

If you’re a marketing manager or executive in a small company and you want to use a single channel, consider whether your sales cycle is short or long. While a short cycle typically concentrates on-demand generation, a longer cycle is more focused on conversions. Short cycles usually do best with a first-touch attribution model, while longer cycles are better served with a last-touch model. First-touch models credit the first point of advertising contact and last-touch models credit the last touchpoint. When using an omnichannel method, a small organization’s focus should shift from the length of the sales cycle to the growth strategy.

Medium to Large Organizations

Determining the optimal omnichannel attribution model for medium to large companies starts with asking whether there’s access to historical data. That data has to be both high-quality and in large enough quantities to be usable. Provided that type of data is unavailable, you should determine your growth strategy next. Without a defined growth strategy, a linear attribution model will be the best fit. Conservative growth strategies are best served by a time-decay model and aggressive growth fits with a position-based model. Firms that use an external vendor to collect, track, and manage historical data will find a data-driven omnichannel attribution model works well.

Types of Omnichannel Attribution Models

Data-Driven

A data-driven model is also called marketing mix modeling. This type of model works well for companies that have large amounts of historical data that can produce insights across a wide variety of digital and offline channels. Marketing mix modeling reveals how you can make your marketing budget more efficient by funneling more dollars into channels that have higher conversions. One of the advantages of this model is that it can also analyze sub-channels. Marketing mix modeling also incorporates factors external to the organization or campaign. For example, seasonal fluctuations in the weather or economic downturns can be used as inputs to determine temporary changes.

The con of using marketing mix modeling is that the data is often not uniform. As a result, your team will end up taking raw data from multiple sources and re-arranging it. Either you’ll need to restructure the data so that it’s apples to apples or make adjustments for differences. This can take your team extra time and additional help may be necessary. It is also more difficult for managers and executives to determine the non-financial performance of different media channels and make predictions for future campaigns.

Setting up a data-driven model works similarly to a weighted average formula. Let’s say your prospect’s first point of contact is an email, then a radio ad, followed by a call to a sales rep, then a store where a purchase is made. Depending upon the performance of each channel, you would assign a different percentage or weight to it. For example, the email was 30% effective, the radio ad was 20% effective, the call to the sales rep was 40% effective, and the trip to the store was 10% effective in converting the prospect.

Time-Decay, Position-Based, and Linear-Attribution

A time-decay model also assigns a percentage or weight indicating effectiveness to each channel. The difference is that the closer to conversion the channel is in the customer’s buying journey, the more weight it is given. This model can increase customer loyalty and incorporate all stages of the customer’s buying journey. However, this model tends to always place more value on channels that are nearest to conversion and less value on channels that are farthest away from conversion.

In a position-based model, equal emphasis is placed on the customer’s first and final exposure to advertising. Besides placing equal emphasis on the first and last channel the customer sees or interacts with, less weight or effectiveness is assigned to points of contact in the middle of the journey. Using the previous example from the data-driven model, you would assign 40% to the email and the store, along with 10% each to the radio ad and the sales rep. While this model helps managers focus on acquiring leads and converting them into customers, it discounts the other channels that could play a bigger role in converting prospects.

Unlike the other models, linear-attribution assigns the same percentage of weight to all of the channels. This is the easiest model to work with and does not overlook any of the media channels. However, the model fails to take into account that different channels can exert various degrees of influence on prospects.

Tracking Channel Performance

Without the ability to track the performance of each channel with a unique ID or actions, assigning weights or percentages to different channels can be misleading and ineffective. Generally speaking, there are three different overarching methods to track channel performance. Those methods include using rules, paths, or multiple dimensions.

Using rules means that you first determine which actions to consider. For example, will unique last clicks be used to track channel performance? Or will calls into a service center be used? When paths are utilized, you look at the entire customer journey from the first contact to conversion. The same path or means to conversion is used to track performance across all channels. The multiple dimensions approach uses a unique ID for each prospect or customer as he or she goes through the channels to conversion. Although the path-based method can become less accurate when you attempt to apply it to specifics like keyword phrases, the multiple dimensions approach’s data can become limited to the channels converted prospects encounter.

Digilant’s Approach to Omnichannel Attribution

If all of this sounds overwhelming, know that omnichannel advertising experts like Digilant can help you build an effective strategy and model. Combining digital and offline advertising to convert prospects and grow your business can be challenging, even for the largest firms with the best resources. Digilant takes the guesswork out of the process and shortens the learning curve with data-driven approaches. We can offer full-service and self-service options, and over 500 clients trust us to aid in their omnichannel strategies.

Don’t put the fate of your omnichannel strategy at risk. Contact us for more information today.

How Retailers Can Engage Omnichannel Shoppers in 2021

How Retailers Can Engage Omnichannel Shoppers in 2021

By Mike Addinizio | VP of Paid Media, Digilant

via Total Retail

Marketers and retailers who have long relied on historical consumer behavior data and trends to guide their omnichannel planning and campaigns are facing a new reality in 2021. The pandemic has not only changed the way consumers shop and purchase products, but also how they choose to engage with brands overall.

The biggest change has been the acceleration of all things digital across every audience segment, as even older consumers have been forced to learn and grow comfortable with new devices, tools and platforms.

As a result, retailers need to be increasingly nimble in 2021, even as their marketing mix undergoes a transformation to reflect a new consumer mindset. A marketing plan put in place in January will have to be checked and stress-tested to ensure it’s still the right solution for March.

Read the full piece here.

7 Questions to Ask Your Digital Advertising Vendors

The decision to outsource your digital advertising is not one that can be taken lightly. And with so many different digital advertising vendors, it can be difficult to know which is the best partner for your organization’s needs, budget, and goals.

Taking the time to thoroughly interview digital advertising vendors before reaching a decision can give you more confidence and peace of mind in your final choice. Not sure where to begin when it comes to interviewing prospective digital advertising vendors? We’ve compiled a list of thoughtful questions that can provide you with the insight you need moving forward.

1. Have You Worked in My Industry Before?

No matter what industry you may find yourself in, it likely has its own unique quirks and challenges. Working with a digital advertising vendor that has specific experience in your industry can provide you with a serious advantage over the competition.

This isn’t to say that you should automatically write off an advertising vendor who hasn’t worked directly within your industry, but it does mean that you should take a harder look at how (and if) the vendor’s strategies and experience will align with your goals.

On the other hand, if the advertising vendor you’re speaking with has worked with other companies in your industry, don’t hesitate to ask them for case studies or specific examples of their work. You may also want to inquire about industry-specific programs or tools they may use in their campaigns. This can help you get a better feel for what to expect if you decide to work with them.

2. What Kind of Data and Analytics Do You Provide?

Of course you want to stay in-the-know when it comes to how your organization’s advertising dollars are being spent and what kinds of returns you’re seeing. However, digital advertising vendors can vary greatly in their level of transparency and reporting.

This is why it’s so important to ask about this up-front. Specifically, you’ll want to find out what kinds of data and analytics will be provided for you—as well as how often you should expect this kind of reporting. Staying on top of these metrics will help you get a better idea of how your advertising agency is putting your money to use and what kind of return on investment (ROI) you’re seeing on different campaigns.

3. How Much Can I Stay Involved?

All business owners have different preferences when it comes to how involved (or hands-off) they want to be with their digital advertising strategies. With this in mind, it’s important to find a digital advertising vendor that will allow you to maintain the level of involvement with the process that you prefer.

For example, if you like to maintain a bit more control over your advertising campaigns and how the money is being spent, you’ll want to work with a vendor that will run ideas and campaigns past you for approval or feedback before anything is implemented.

Likewise, if you don’t want to be faced with these kinds of decisions, then you’ll want to work with a vendor that will allow you to take more of a hands-off approach and make more decisions on your behalf.

4. What Kind of Communication Can I Expect?

Communication is arguably the most important consideration when interviewing digital advertising vendors. If you have a question or concern about your digital advertising strategy, you should be able to get in touch with somebody who can help you as promptly as possible. Of course, not all vendors are created equal when it comes to their communication styles.

Before you interview any digital advertising vendors, take some time to consider what kind of communication is most important to you. Do you prefer to be updated on the status of your campaigns weekly, bi-weekly, or even monthly? You’ll also want to think about how you wish to be contacted; is an in-depth phone call preferred, or are texts and emails more convenient?

You can usually tell a lot about a digital advertising vendor’s communication style in how they handle setting up your initial interview/consultation. Still, it’s important to get communication commitments in writing before you sign a contract. You’ll also want to make sure you have at least one dedicated point-of-contact that you know by name and can reach out to with questions/concerns at any time.

5. What Exact Services Do You Offer?

While many digital advertising vendors more-or-less offer similar services, it’s never a bad idea to ask for a detailed breakdown of these offerings so you know exactly what’s available to you. This is especially important if you need help with a specific type of advertising, such as:

Some advertising vendors may have a very narrow range of specialties, whereas others may offer more “one-size-fits-all” generic solutions.

6. What Are Your Specific Credentials?

These days, many digital advertising professionals are self-taught. However, this doesn’t mean that they shouldn’t have some concrete credentials to speak of. If you’re looking for an advertising vendor to help with your paid search advertising, for example, you may want to look for a professional (or team of professionals) with Google Ads credentials such as being part of the Premier Google Partner Program. Likewise, finding a vendor who is certified in Facebook Blueprint may be ideal if you’re looking to expand your paid social media advertising scope.

Advertising vendors who are certified in specific advertising strategies or platforms have likely had to undergo specialized training and may have even had to pay to take (and pass) an examination. This can give you some added peace of mind as you make your decision.

7. What if I’m Not Happy?

Last but not least, be sure to inquire about what steps will be taken if you’re unhappy with your digital advertising services at any given time. A reputable vendor should stand behind their work and take measures to correct problems as they arise. Make sure that any kind of “money-back guarantee” or other satisfaction guarantee is included in your written contract, too.

Digilant is Different from other Digital Advertising Vendors

Choosing the right digital advertising vendor for your growing business can be difficult, but your efforts will pay off. And when you choose digital advertising services through our experienced team at Digilant, you can rest assured that we have the tools, resources, and know-how to make your campaigns a success. 

We know that the one-size-fits-all model usually doesn’t fit all which is why we utilize extensive research and analysis paid with marketing intelligence technology to enhance the strategy, creativity, and human element behind our work. We understand the trust our clients place within our team which is why winning client service has and always will be one of our four key principles that define how we approach our work. Whether you are just starting your digital advertising journey or you are looking for a change in digital advertising vendors, we are eager to talk with you about how our team of digital advertising experts can accelerate your digital advertising goals.

Why not see what we can do for you? We'd be happy to talk more about your business marketing goals and provide you with a customized solution to help make them a reality. Let’s talk.

7 Digital Marketing Agency Services to Consider Outsourcing

There’s no overstating the potential impact of a successful digital marketing campaign. In fact, a sound digital marketing strategy can help your brand grow in the face of fierce competition and other challenges. Unfortunately, handling your own digital marketing in-house can also be extremely time-consuming, costly, and cumbersome.

Enter a digital marketing agency; with an integrated suite of digital marketing capabilities, a results-driven digital marketing agency can handle any and all aspects of your digital marketing strategy so you don’t have to. As a result, you can free up valuable time and resources to continue doing what you do best: running your business.

So, which digital marketing agency services should you consider outsourcing (if you’re not already)? We’ve got some suggestions.

7 Digital Marketing Agency Services to Consider Outsourcing

1. Paid Search Advertising

While paying for online ad space may seem like an antiquated concept, the reality is that paid search advertising can still be extremely effective when carried out correctly. The problem is that many business owners simply don’t have the time to fully understand the intricacies of paid search ads and how best to use them to their advantage.

The good news is you can outsource a team of search advertising experts that live and breathe SEM. From analyzing search signals and keyword intent to choosing the right advertising channel to reach your audience, they can do it all. And by taking this digital marketing task off your plate, you can spend more time on other aspects of your business.

2. Social Media Marketing

Many growing businesses these days ultimately reach a point where they need to hire a dedicated, full-time social media specialist (or team of specialists) to stay on top of their Facebook, Twitter, and other platform presence. If you’re still trying to handle your company’s social media accounts on your own, your business may be probably missing out.

From posting new content and replying to followers to getting involved in paid social media advertising, your social media marketing is not something you should be trying to handle alone. By working with a social media marketing specialist (such as our team at Digilant), you can save yourself a lot of time and hassle while enjoying the peace of mind in knowing that our professionals know today’s hottest social media platforms inside and out.

In addition to organic social media marketing, your social media team should also be well versed in up-and-coming paid advertising opportunities that are now being offered by popular social media platforms such as Facebook. No matter how big or small your advertising budget, a strategic digital advertising company will make the most of each dollar.

3. Search Engine Optimization (SEO)

Your brand’s search engine result page (SERP) rankings can have a very direct impact on growth and success. In fact, if your site isn’t currently ranking on the first page of search engine results, there’s a good chance you’re missing out on substantial web traffic from potential customers and clients.

Search engine optimization (SEO) is a great way to boost your search engine rankings and get your site listed towards the top of the results. It’s also a very cost-effective marketing service, with many SEO strategies requiring no more than your time and research.

Unfortunately, implementing a successful SEO strategy can be extremely time-consuming and confusing without the proper experience. Meanwhile, some SEO tools can be difficult to learn and use. Furthermore, using the wrong SEO techniques (such as “black-hat” strategies) can have the opposite impact harming your SERPs and possibly even getting your website de-indexed by Google or another search engine.

By outsourcing your brand’s SEO, you can let our team of professionals take this digital marketing agency service out of your hands and make sure it’s done right. Find a team that is well-versed in the most effective white-hat SEO strategies and is always staying on top of changes in search engine algorithms to help your brand rank as high as possible.

4. Paid Influencer Advertising

These days, more businesses are using paid influencers to spread awareness of their products and services. In fact, global brands are expected to spend more than $7 billion on social influencer marketing by the end of 2020 alone. However, navigating the ins and outs of paid influencer advertising can be complex—especially to those with limited experience in this arena.

When you work with a digital marketing team, they can help you leverage all types of influences in any category imaginable to take your brand recognition to new heights. Some examples of influencer types we work with regularly include:

  • mega influencers
  • macro influencers
  • micro influences
  • referrers
  • loyalists
  • advocates

5. Web Design and Development

Unless you already have a dedicated web design and development team in-house, this is one of many digital marketing agency services that you should absolutely be outsourcing. After all, your website is typically one of the first (if not the first) opportunity to leave an impression on your audience; you want to be sure that you’re doing it right. And if you’re not a web design professional, you’re may not be.

A well-designed website is not only professional-looking, but it is easy for your users to navigate. Likewise, the coding of your website should be handled with security, SEO, and other factors in mind. This is where working with an experienced web design and development team can make all the difference.

6. Email Marketing

From a return-on-investment (ROI) perspective, email marketing really can’t be beaten. In fact, it is estimated that email generates an ROI of up to $38 for every single dollar spent.

At the same time, carrying out an effective email marketing strategy can be easier said than done. From audience segmentation to crafting the right subject line, there’s a lot that goes into implementing a successful email marketing campaign. And if you’re like a lot of business owners, you simply don’t have the time or resources to tackle this yourself.

By outsourcing your email marketing to a team of professionals, you can maximize the returns on each campaign with strategies like audience segmentation, A/B testing, and more.

7. Content Creation

Regularly publishing creative and unique content on your social media channels, blog, and website is key to your brand’s growth as an authority within your industry. But who has the time to constantly be coming up with new content ideas and carrying them out?

If you’re feeling overwhelmed by your content creation and content planning needs, it’s probably time to look into outsourcing this task to an experienced professional. A content creation team will have the tools to carefully research your target audience and figure out what they’re searching for. From there, this team can create one-of-a-kind content that can not only help boost your SEO, but that is share-worthy on social media and other platforms as well.

Digilant is Here to Help

These are just some examples of the many digital marketing agency services your brand may want to consider outsourcing if you’re not already. By doing so, you can free up more of your own valuable time as well as that of your employees. Meanwhile, you’ll know that your digital marketing agency services are in skilled and capable hands—and that we have the tools and resources to help you get the best possible return on your marketing budget.

The Digilant team has already helped more than 500 clients take their digital marketing to new heights. From SEM to social media to programmatic and email marketing, we have a diverse group of talented digital marketers that hone in on their craft to master it and implement the most timely and effective strategies for clients’ campaigns. We offer varying service levels because we understand that no digital advertising strategy is alike – from full service to manage service and self-service, we are eager to work with you to find out which areas of your digital advertising strategies you are looking to take to new heights. Interested in seeing our digital advertising expertise in action? You can learn more about how our team of social media experts worked with PopCorners to promote their product launch via Facebook here

Why not see what we can do for you? We'd be happy to talk more about your business marketing goals and provide you with a customized solution to help make them a reality. Let’s talk.

Programmatic Digital Advertising: Pros & Cons for a Growing Business

Have you considered incorporating programmatic digital advertising into your marketing efforts? If so, you might have done a little research, and you may have already answered some of the questions you had when you were just starting out. If you’re new to this idea, however, there’s a whole world of information that’s just waiting to be uncovered. With this in mind, let’s take a little closer look at the world of programmatic digital advertising so you can better understand the pros and cons associated with this method of marketing.

What is Programmatic Digital Advertising?

Programmatic digital advertising is a method of marketing that utilizes technology to buy and sell online advertising space. It’s helpful in that it can target segmented audiences using real-time data in ways that humans simply can’t accomplish. In the end, programmatic ad buys to ensure that advertisements are delivered to the right people at the right times.

Elements of Programmatic Digital Advertising: Pros and Cons

When you hire a digital advertising agency, you should be comfortable knowing the agency’s team will take your brand under its wing and guide you from there. If you’re seeking programmatic digital advertising assistance, you might feel a little lost at first. Fear not! We’ve got everything you need to know about the use of this type of technology in the marketing realm.

1. Humans Still Need to Oversee the Process

Programmatic advertising, by definition, is run by computers (or, some might say, robots). However, people still need to be at the helm, monitoring analytics, and ensuring buys make sense. If a digital marketing agency has bad practices or inexperienced staff, you could find yourself wasting viewability or worse, not being seen at all.

Cons: It’s easy to lose money on programmatic digital advertising if you don’t hire the right team.

Pros: The right digital advertising agency will have a team in place that can launch, manage, and execute successful programmatic advertising campaigns.

2. Programmatic Digital Advertising is Highly Efficient

There was a time when online spots were purchased by humans. Those employees would sit at their desks for hours on end, calling up other people and trading money for ad spaces. This was a slow and unreliable process. Today, algorithms do the work.

Cons: Your employees may have less interaction with peers they may have spoken to in days-gone-by.

Pros: Programmatic digital advertising is incredibly efficient, doesn’t have vacation days, and never calls in sick.

3. It’s Important to Know that Bots are Real

Almost any digital advertising agency you talk to will tell you that bots and ad fraud, unfortunately, are a real thing that you might have to deal with in the digital arena.

Cons: Some companies have been known to create bots that click on advertisements over and over again, running the advertiser’s budget into the ground. Online traffic fraud is a real thing, but it doesn’t have to stop you from putting your brand out there. You just need to employ a digital advertising agency that knows how to look for thieves and miscreants so they can be squashed before your budget bears the brunt of unfortunate actions.

Pros: When you employ a digital advertising agency that knows how to work programmatic buys, they’ll pay attention to unsavory clicks and ad fraud that could cost you a lot of money and put a stop to those behaviors as they’re happening.

4. ROI Can Be Substantial

When you’re not paying humans to do all the little things that algorithms can bring, you might be surprised about how much less you’re spending on your marketing budget in comparison to the amount of money you’re bringing in.

Cons: Bots and unsavory competitors can eat away at your marketing budget pretty quickly. (Thankfully, that’s not a very common occurrence, especially for small business owners.)

Pros: When everything’s been programmed and set up to go, machines will keep chugging along until you meet your goals or hit your budget. This ensures you maximize your ad spend and get a higher return on investment overall.

5. You Have Unlimited Access to Audiences

When you use programmatic technology, you have access to real-time data that can help you match your brand to targeted ads when and where people are most likely to pay attention to them.

Cons: If you don’t have an experienced digital advertising agency on your team, the data can be a little overwhelming when it starts to trickle in.

Pros: Real-time data helps reduce the likelihood that you’ll buy wasteful ads or target incorrect traffic, which can save you time and money in the long run.

Why You Should Explore the Possibilities that Programmatic Digital Advertising Can Bring to Your Business

When it comes down to it, you’re operating a business, and you need to put your brand in front of as many people as possible. While marketing teams may be amazing for a thousand different reasons, the humans that man those roles can’t really stand up to the robots and algorithms that facilitate efficiency, effectiveness, and overall great returns on investment. If you truly want to bolster your brand into the next category of being seen, you need to employ technology to purchase your ad spaces in today’s cyberspace.

At Digilant, we understand programmatic digital advertising because that’s what we do. If you want to work with a team of professionals whose day-to-day livelihood revolves around this type of technology, we’d love to talk to you. Let’s touch base so we can tell you more about our team!

What Does a Full Service Marketing Agency Do?

When it comes to a full service marketing agency, you might be surprised about all of the tasks the team on the other side of the screen can handle. A stellar digital advertising agency takes care of everything from digital marketing to content creation and website development. Bear in mind, however, that none of this happens overnight. A great full-service marketing agency takes time to plan strategies well in advance of campaign executions, hones in on your branding and messaging, and monitors the results as the analytics begin to roll in.

With this in mind, let’s dive a little deeper into the role of a full service marketing agency so you can see how this type of setup might help your business.

Solutions-Focused Services

When you’re searching for a digital advertising agency, you want to find a team that’s able to deliver a wide range of services. Digilant is proud to say we’re here for you in this area, as we focus on improving our clients’ businesses by all means possible. This means we can help you concoct awesome email campaigns, design unbelievable landing pages, and promote yourself on social media sites.

No matter what you’re trying to accomplish, our full-service marketing agency can take care of your needs (and then some).

Teams with Varied Backgrounds and Experiences

At Digilant, we find that it’s important to tout our employees’ talents to our clients so they can see the wide breadth of knowledge that each person brings to the table. Our digital advertising agency is filled with professionals from various backgrounds and years of experience in what they specialize in, be it inbound marketing, programmatic ad-buying, direct response marketing, or paid affiliate marketing.

Digilant’s team members come from a varied array of experiences, bringing with them a combination of creativity and analytical skills that bolster each project we take on.

Open Collaboration and Communication Within the Team

At Digilant, we believe in being the type of full service marketing agency that thrives on being transparent and communicative with our clients. We want you to understand that the person who’s helping with your search engine optimization (SEO) efforts can easily reach out to the social media manager if they need to connect about ideas or exchanges. The same goes for the folks who will be working on your paid advertising, paid influencer, or paid affiliate marketing campaigns. To us, the machine is really well-oiled when everybody can get together and share ideas. That’s what makes our clients’ campaigns successful.

Creation of Branding and Design

Your digital advertising agency should be able to offer you the ability to bring your ideas to life by way of creative touches and innovative processes. At Digilant, we’re a full service marketing agency that offers a complete range of creative services that are built to both engage and inspire your audiences. We’re experts in media planning and strategy, creative development, and analytics oversight.

Media Planning & Strategy

We’ll talk to you, listen to what your ideas are, and bring our team of experts in to make everything cohesive. Our in-house team of media planning gurus understands strategy, and will happily bring their insight into your project. These people can help you understand your existing data, plan for future success, and make informed decisions that can drive greater brand awareness going forward.

Creative Strategy

When you work with this team at Digilant, you’ll be exposed to professionals who understand audiences and create campaigns around their needs and expectations in ways that are engaging and far-reaching.

Paid Search Marketing

If you really want to be successful with your marketing endeavors, you have to make friends with the search engines. This is where our paid search team can help you. We help companies gain audiences within searchers’ SERPs (search engine results pages) so they can boost their rankings and enjoy highly-targeted search engine optimization and paid search programs. We make sure you have the keywords and proper phrases woven into your content and online advertising so you get the most attention possible for your efforts.

Lead Generation

Everything a great digital advertising agency does ultimately revolves around generating well-qualified leads for its clients. It takes a mix of a lot of ingredients, including:

  • Content marketing
  • SEO
  • Email marketing
  • Marketing automation
  • Paid advertising
  • Website and landing page creation
  • Data integration and onboarding

Choosing a Full Service Marketing Agency

In the end, it’s our team’s goal to make sure you get as much attention to your brand as possible. When you work with us, you’ll realize a number of benefits, including a scalable solution that can change on a dime, depending on your business’s needs. This isn’t always possible with an in-house marketing team, and the costs associated with training, development, and software can easily find small business owners in over their heads when the bills come due. For us, as a full service marketing agency, you only have to worry about one thing: sharing your thoughts with us. We’ll take care of the rest, including data integration and monitoring of analytics.

Digilant is a premier digital advertising agency that knows how to take advertisers from “now” to “next”. Our team of experts is filled to the brim with creative ideas that can take your brand to the next level. If you’re ready to elevate your digital marketing strategies, we’re ready to step in and help. Connect to our team today!

Marketing Campaign Attribution Strategies for Medium-Sized Businesses

When it comes to finding the right marketing campaign attribution for your medium-sized business, it is important to trust in a digital marketing agency that understands what strategy will provide the best results. There are no two businesses that are exactly alike, which means no two marketing strategies should be the same either. The right marketing campaign attribution can make or break your success each year. Depending on whether you need short or long sales cycles to successfully operate your business, you will find success from following any of these five strategies.

Making Campaign Attribution Models for Business With Short Sales Cycles

Short sales cycles are important to understand because your business does not have a long period of time to nurture a lead into a customer. These individuals are looking to quickly purchase a product or schedule a service. Often, these leads already understand what your business offers. Therefore, they do not need to go through extensive touchpoints of engagement to decide if they will do business with your company.

1. First-Touch Attribution

As the name of this attribution implies, this strategy looks at your customer’s engagement history from the very first time they engaged with your brand in the sales cycle. Whether this first point of engagement was in-person, via email, on a social media post, or through your website, it is important to identify how each of your leads have found your company. This is an incredibly easy strategy to build and maintain because it follows the exact timeline of interaction. You can see the history of your customer’s engagement with your company and understand what actions lead to them finally making a purchase.

When you trust a digital marketing agency to build this strategy for you, you can ensure any and all automated events will be properly logged. Furthermore, you can trust that those who need to be notified about engaging with a lead are properly notified at the exact right time. You will not need to worry about losing out on a sale simply because your sales team was not notified of a customer inquiry.

2. Last-Touch Attribution

Similar to the last attribution strategy, last-touch attribution identifies the final engagement with leads before they become customers. While it is important to understand your customer’s history, it is even more important to identify trends in actions or conversations that lead to conversions. These conversions are what drive your business forward and provide you with the revenue needed to excel each year.

Fortunately, this strategy is just as easy for a digital marketing agency to build for your business. All pertinent information that needs to be logged can be done so with ease. As more leads convert into customers, your agency can provide you with detailed reports that show what made the conversion possible.

Making Campaign Attribution Models for Businesses With Long Sales Cycles

Long sales cycles require multiple touchpoints of engagement to fully nurture a lead into a paying customer. In order to reach a decision that leads to conversion, your business must understand how to nurture the lead. This process is lengthy and required detailed notes on each point of engagement.

3. U-Shaped Attribution

With U-shaped attribution, it combines some of the ideas of the first touch and last touch attribution strategies. Especially, this strategy provides 40 percent of credit to the first point of contact along with the last engagement that leads to conversion. The remaining 60 percent is evenly divided to the mid touchpoints that occurred through the sales cycle. This type of strategy paints a complete picture of how media, messaging, and marketing tactics hooked, nurtured, and converted leads into customers.

By trusting a digital marketing agency to create this attribution strategy for your business, you can begin to fully understand your customer journey and fine-tune your sales cycle. There will not be a guessing game on what happened between the first point of engagement and the last touch. Rather, you will see the mid touchpoints and be able to determine if they need to be expanded or decreased in order to create the most efficient sales cycle.

4. W-Shaped Attribution

A W-Shaped attribution strategy evenly distributes credit to the first, last, and mid touchpoints. This type of strategy does still focus on the first and last points of engagement before conversion, but this strategy is important when all engagement is important for obtaining conversion. With a W-shaped strategy, you understand the points of engagement that both nurture and convert leads.

A digital marketing agency can help you identify all the various touchpoints that are apparent in your sales cycle. Once these are identified your agency can help you analyze data to determine if these touchpoints are more likely to educate or persuade your leads on your offering.

5. Time-Decay Attribution

A time-decay attribution strategy recognizes that events leading up to conversion carry more weight than events that occur earlier in the sales cycle. While gaining interest is important, the touchpoints that convert leads into customers are ultimately what increase your revenue. Therefore, more value is credited to the final events in the sales cycle.

Your digital marketing agency can help you determine which events are crucial to converting your leads in the final hour. These events are identified based on past sales, speaking with the individuals who interact with your leads, and understanding what actions your leads can complete without speaking to your company. This information is compiled and used to assign the best values to each touchpoint.

Trust In Marketing Campaign Attribution To Improve Your Sales

Whether your business follows a short or long sales cycle, you can improve your results by understanding what events are crucial for converting customers. For others, only the first or last touchpoints are important. For other businesses, understanding the mid touchpoints or the final stages of the sales cycle is what makes a difference in their sales. 

Whatever model your business follows, Digilant can assist you. Please do not hesitate to contact us today to learn how we can help you understand your sales cycle and increase your conversion

 

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